“For the convenience of our customers,” the notice read, “We will be closing on Saturdays.” Wait — what?? This is going to make my banking more convenient how? “We are adjusting our hours,” the notice went on, “and will stay open an extra hour on Wednesdays and Fridays, closing at 6:00 p.m.” So wait — you’re saying that I need to rush to the bank after work, hoping I get out of work on time and there isn’t too much traffic. and if I don’t make it on Wednesday, I can give it another shot on Friday. How is this convenient for me? It’s not. Not one bit.
And with the Covid thing, the markets and other stores have instituted “senior shopping hour,” which means getting there at 7 or 8 a.m. I realize they are trying to do something nice for us (and themselves), but why do stores assume that we old folk actually get up and get dressed to be somewhere at the crack of flipping dawn? I don’t want to be anywhere early in the morning except at my dining room table. The last few years I worked, I got up at 5:20 a.m. to be at my desk by 7:30. I cannot begin to count the number of times I thought, “if only I could go back to bed for just five minute.” I don’t do that anymore. I don’t get up until I’m ready. (Of course, the cats deem 5:30 an acceptable hour to be up and having breakfast, but that’s a whole ‘nother thing.) There is nothing convenient about getting to the market to stand in line at 7:00 or 8:00 a.m. Now in all fairness, I understand that the markets can’t suddenly kick everyone out of their store at noon because 12-1 is for seniors only, but really, first thing in the morning?
“For the convenience of our customers, our Service Department is now offering appointments,” the notice from the car dealership reads. It adds, “Appointments are required.” So not just offered for our convenience, but required. I guess it would be convenient if they actually honored their appointment, but I still find myself sitting in the waiting room trying to ignore the stupid TV show droning from the corner, and resisting the urge to get up and get a cup of coffee which I couldn’t care less about just to have something to do. So I’m still sitting here leafing through an old dog-eared copy of Car and Driver, as my appointment time comes and goes and my car continues to sit outside, waiting to be serviced.
Okay, here’s one that might actually work. CVS pharmacy says ” for the convenience of our customers, we are now offering FREE delivery for prescriptions.” Wow, that sounds good. I read the letter through carefully to make sure it doesn’t say, “on the second Tuesday of any month after a full moon,” but no, it seems to be on the up-and-up. Finally, something that is really convenient for me. There is a little catch — it might take a couple of days before they actually deliver it, but I can plan ahead a day or two. I call them to ask about free delivery. “Well, maybe, but not sure,” is the answer I get. Seems that because I have a co-pay, I have to be there to sign for it. “Can’t I just give you my credit card over the phone?” “We don’t know if your insurance will allow that. We’ll have to wait until you re-fill your prescription to find out.” Really? So it might be convenient — or it might not. But yes! It’s time to refill a prescription and I call. After going through the whole “push one to reach the pharmacy,” followed by the rest of the litany: “… to refill a prescription… to ask a question … to speak to the pharmacist, …” I get a live person who has to check (“let me put you on a brief hold” and we all know there is no such thing as a brief hold), it turns out that YES! They will actually send me the prescription if I give them my credit card # over the phone. Am I happy? Yes! One convenient thing that is actually convenient. Who knew?
Thank you, nice CVS people. Now if you can just talk to the bank, the car dealership and the grocery store, that really would be convenient.